📦 Free delivery over PLN 200 📦 Free delivery over PLN 200

    Baywood - Feel The Real Wood

    Discover our unique cutting and serving boards.

    SEE OUR BOARDS

    Baywood - Feel The Real Wood

    Unique furniture and accessories for your home

    See our products

    FEEL THE REAL WOOD - FEEL BAYWOOD

    FEEL THE REAL WOOD - FEEL BAYWOOD

    Frequently asked questions

    How long is the order processing time?

    The order processing time depends on the product you choose. At Baywood, we focus on high quality and precision of workmanship. Therefore, each piece of furniture and accessory is made to order, which may slightly prolong the waiting time. However, we can assure you that it is worth the wait! Our products are not only beautiful, but also functional and durable, providing joy for many years. We are proud of our craftsmanship skills and make every effort to ensure that your order is completed with the utmost care. Please contact us for more information on lead times for a specific product. Thank you for your interest in our brand - Baywood, where you can feel real wood!

    Can I receive a VAT invoice?

    Yes, as a customer of the Baywood.store online store, you can receive a VAT invoice for your purchases. To receive a VAT invoice, please follow the steps below:

    1. In the ordering process, select the option to receive a VAT invoice. In some online stores it is possible to add this information in the shipping or payment details section.
    2. Complete all required fields regarding VAT invoice data, such as company name, address and Tax Identification Number. Please ensure all details are correct and up to date to avoid invoice delays.
    3. If you did not select the option to receive a VAT invoice when placing the order or forgot to provide all the necessary data, please contact the store's customer service as soon as possible. You can do this by e-mail, the contact form available on the website or by phone, providing your order number and stating that you want to receive a VAT invoice.
    4. The VAT invoice will be sent to you electronically to the e-mail address provided or attached to the shipment of the ordered products, depending on the store's policy. In some cases, the invoice may also be available for download directly from your customer account on Baywood.store.

    If you have any questions about VAT invoices or need help obtaining them, please contact Baywood.store customer service. Our specialists are available to provide support and answer any questions you may have.

    How to return a product?

    To return a product purchased in the Baywood.store online store, please follow the steps below:

    1. Make sure your product is eligible for return. We offer a 14-day return period from the date of receipt of the product.
    2. Before making a return, please review Baywood.store's returns policy. There you will find information about which products can be returned and what condition they must be in.
    3. Visit Baywood.store and find the returns section. Complete the returns form with all required information, including your order number and reason for return.
    4. Make sure the product is in its original packaging and has not been used. Include all accessories that were part of the order. Pack the product safely to avoid damage during transportation.
    5. Send the product back to the address provided by the store. It is recommended to choose registered or courier delivery to be able to track the status of your shipment. Return shipping costs may be covered by the store or customer, depending on Baywood.store's policy.
    6. After the store receives and inspects the product, the refund will be processed within the agreed time. Funds will be transferred to the same payment method used for the purchase.

    If you have any doubts or need additional information, please contact Baywood.store customer service via the contact form on the website, by e-mail or by phone. Customer service will help you with every step of the return process.