REGULATIONS FOR THE PROVISION OF SERVICES
ELECTRONICALLY
www.baywood.store
§1. General provisions
- The Seller provides Services in accordance with the Regulations and generally applicable regulations
applicable law.
2. The online store is available at sklep.baywood.pl.
3. The Seller can be contacted: 1. by post: Bayrone Sp. z o. o., ul. Oświęcimska 54,
41-400 Mysłowice,
2. by e-mail: kontakt@baywood.pl,
3. by phone: 502 377 855,
4. via the contact form.
4. The Seller makes these Regulations available on the Store's website and may
share it in the Customer Account or attach it to an e-mail message,
containing declarations of acceptance of customer offers. Customers can at any time:
gain access to the Regulations, record them, obtain them and reproduce them by printing or
saving on a data carrier.
5. The information provided on the Store's website does not constitute an offer of the Seller
within the meaning of art. 66 of the Civil Code, only an invitation to customers to submit offers
concluding a contract, in accordance with Art. 71 of the Civil Code.
6. In order to use the Store, the Customer must have a device
ICT with access to the Internet and a properly configured browser
website in the current or previous version: Microsoft Edge, Mozilla Firefox, Google Chrome, Safari or Opera, with JavaScript enabled and an active and properly configured email account.
§2. Account registration
1. The contract for the provision of the Customer Account Service is concluded on time
undefined at the time of confirmation of the registration of the Customer Account by the Seller.
2. The subject of this Customer Account Service is to provide the Account panel
Client, enabling, among others: Customer data and order management.
3. To create a Customer Account, you must register voluntarily and free of charge. It follows
it by completing and sending the registration form to the Seller, which is
made available on the Store's website.
4. The condition for correct completion of the registration form is to complete it
all mandatory and optional fields, using real,
complete data or information relating to the Customer.
5. Before sending the registration form, by checking its appropriate box
The Customer should declare that he has read the Regulations and accepts their provisions.
6. The registration form is sent to the Seller using the functionality
Store and through it.
7. Using the Customer Account is possible after creating it and then logging in at
using the correct login and password.
8. It is prohibited to share access data to the Customer Account with third parties
opening several Customer Accounts by one Customer.
9. The Customer may terminate the contract for the provision of the Customer Account Service
be made without giving any reason and at any time, using its functionality
or by sending the Customer's declaration on this subject to the Seller, e.g
e-mail or letter.
10. Termination by the Seller of the contract for the provision of the Customer Account Service
may be made without giving a reason and at any time, subject to a notice period of 14 days, and maintaining the rights acquired by the Customer before
termination of the contract.
§3. Basic store functionalities
1. The Seller allows you to view the information posted in the Store via the Store
Shop. The use of the Service ends when the Customer closes the website
the Store's website.
2. The Seller provides Customers with the following basic functionalities of the Store: 1.
providing a contact form,
2. providing a search engine for Goods,
3. entering an opinion about the Goods,
4. adding the Goods to your favorites.
3. To use the functionality of the contact form, please complete it
mandatory fields, enter the desired content and then send a message to the Seller.
The Seller will respond immediately, using the functionality of the Store, by phone
or electronically, by sending an e-mail.
4. To search for Goods in the Store, enter the desired one in the Store's search engine area
content and then approve it. This functionality allows you to search the Store's resources
using keywords entered by the Customer. Additionally, functionality can
enable you to perform an advanced search within selected criteria.
5. To enter an opinion about the Goods, use the opinion form via
completing its mandatory fields and entering the declared grade or content.
The functionality may allow you to give a rating on a marked scale. The seller can
require posting a comment regarding the Goods or Service available in the offer
The Seller was preceded by the Customer marking a declaration that he had purchased or
used the Goods that are the subject of an opinion or comment.
6. To use the functionality of adding a Good to your favorites, you must first do so
logging in to the Customer Account, add the Goods to your favorites. The subject of the functionality is the temporary saving in the memory of the Customer Account, a website containing an advertising offer
Goods.
7. Using some of the listed functionalities may require an Account
Client and logging in to it.
§4. Orders placed via the Store
1. Orders for Goods can be placed via the Store's website within 7
days a week and 24 hours a day, using the Shopping Cart function.
2. After completing the list of orders for Goods, the Customer goes to the Cart area
order fulfillment.
3. To place an order, the Customer should take the next steps in accordance with the messages
displayed on the Store's pages.
4. When placing an order, the Customer is obliged to: 1. enter data
marked as required. Failure to provide them will prevent the order from being finalized,
2. choosing the payment method and delivery method.
5. Placing an order is preceded by its receipt by the Customer by displaying it in the area
Cart, information about the total price of the order including taxes and related costs,
in particular delivery and payment costs.
6. Placing an order can be done by using the appropriate button in the Cart and is
tantamount to the Customer submitting an offer to conclude a Sales Agreement to the Seller
Goods included in the order.
7. Before sending the order form, by checking the appropriate checkbox,
The Customer should declare that he has read the Regulations and accepts their provisions.
8. Acceptance of the Customer's offer by the Seller, subject to the change specified therein
the above point is considered a new offer, requiring acceptance by the Customer for the purpose
conclusion of the Sales Agreement.
9. The Seller confirms the acceptance of the order immediately
sending an e-mail. This message contains the terms of the contract agreed upon by the parties
Sales Agreement, as well as data entered by the Customer in the order form, for the purpose of
enabling the detection of errors occurring in them. If such an error is detected, the Customer
may notify the Seller of this fact by sending an e-mail from
indication of correct data.
10. Confirmation of acceptance of the order is tantamount to acceptance by the Seller
offer to conclude a Sales Agreement submitted by the Customer.
§5. Sale
1. The Seller provides Customers with the Remote Sales Service of Goods.
2. The goods available in the Store are always presented in the current assortment at
Store website. The specificity of each Good, its composition and characteristic features are provided
in the descriptions of the Goods in the Store.
3. The subject of the Sales Agreement includes the Seller's obligation to transfer it to the Customer
ownership of the Goods and their delivery, and the Customer's obligation to collect the Goods and pay
Sellers prices of Goods.
4. The Seller reserves the right to conduct promotional campaigns consisting in:
in particular by reducing the price of the Goods or Services until a specified date or until they are exhausted
stock of Goods subject to promotion.
5. By concluding the Sales Agreement, the Seller undertakes to deliver to the Customer
Goods without defects.
6. The Sales Agreement is concluded upon confirmation of acceptance of the Customer's order
by the Seller.
7. The Sales Agreement is concluded in Polish, with the content consistent with the Regulations.
§6. Delivery
1. The release of Goods that are physical items takes place: 1. if selected by
the Customer's delivery option via the Carrier, to the address provided by the Customer,
2. if the Customer chooses the delivery option to the Parcel Locker via
Carrier, to the Parcel Locker selected by the Customer.
2. Detailed information about costs and delivery methods is published on the website
the Store's website, and the Customer is informed about them during the ordering process.
3. The delivery time for the Goods to the Customer is 10 business days, unless the description of the Goods or
a shorter deadline was given when placing the order.
4. In the option of payment in advance, the deadline for shipping the Goods is counted from the receipt of receipt
receivables to the Seller's bank account.
5. In each payment variant, the delivery of the Goods takes place no earlier than after
payment is made by the Customer.
6. Confirmation of the Goods being handed over to the Carrier for delivery may be made
by sending an e-mail to the Customer's e-mail address.
7. The risk of accidental loss or damage to items is transferred to the Consumer
the moment it is issued to the Consumer.
8. If the Customer chooses the delivery option via the Carrier, it is recommended that
that the delivered shipment be examined by the Customer in the presence of the Carrier.
9. If the shipment is damaged, we recommend filing a complaint
directly to the Carrier - it is best to write down a shipment status report with the Carrier, or
contact the Seller. When delivering via parcel locker, we recommend showing it
damage to the parcel locker monitoring camera; place damaged, unopened parcel
in the same Parcel Locker box where it was located and close this box in accordance with
messages on the Parcel Locker screen. Then you should report the complaint to the owner
a given parcel locker, in accordance with the messages on the parcel locker or Seller's screen.
§7. Payments
1. The value of payment for Sales is determined based on the price list of the Goods,
located on the Seller's website at the time of ordering the Goods.
2. The prices given on the Store's website for a given Good are gross prices
in Polish zlotys and include the value of taxes due, but do not include costs
delivery of the Goods and the selected form of payment.
3. The costs of transaction and delivery of the Goods are borne by the Customer.
4. The total price of the order, visible in the Cart area before and after placing the order
choosing the method of delivery of the Goods and payment, includes the price for the ordered Goods together with
tax liabilities and all related costs, in particular costs
delivery and transactions.
5. The Seller enables the following payment methods for the Sales Services provided:
1. by bank transfer to the Seller's bank account,
2. by electronic transfer to the Seller's bank account, via
external payment operator,
3. by payment card via an external payment operator,
4. BLIK via an external payment operator.
6. The Seller uses the services of an external payment operator 1. using an external
PayPro payment system, operated by PayPro SA with its registered office in Pastelowa 8, 60-198
Poznań, entered into the Register of Entrepreneurs of the National Court Register under the KRS number:
0000347935, NIP: 7792369887 and REGON: 301345068,
2. using the external payment system Przelewy24, operated by PayPro SA
7. The customer is obliged to pay: 1. within 7 days - if selected
payment methods by bank transfer,
2. at the time of placing the order - if you choose a payment method supported by
using an external payment system.
8. The payment is returned by the Seller immediately, no later than within 14 days
from the date of the cause, in the event of: 1. withdrawal from the contract by the Consumer,
2. the Seller acknowledges the claim covered by the complaint in its entirety or
parts, based on generally applicable regulations.
9. The payment is refunded using the same payment method that was used
by the Customer in the original transaction, unless he agrees to another solution which does not
there are no costs for him.
10. The Seller is not obliged to refund any additional costs incurred by the Customer
delivery costs of the Goods, if the Customer has chosen a delivery method other than the cheapest ordinary one
delivery method offered by the Seller.
§8. Complaint - non-compliance of the service provided with the contract
1. Complaints may be submitted due to non-compliance of the Service provided with the contract, in accordance with
applicable legal provisions, in particular in accordance with the provisions of Art. 43b i
subsequent Act of May 30, 2014 on consumer rights.
2. Complaints may be submitted by letter or e-mail to the following address:
postal or electronic Seller. They can be submitted using the form below
constitutes an annex to the Regulations, but it is not obligatory.
3. In the content of the complaint, it is recommended to include: 1. contact details
Consumer, which will be used to respond to complaints and manage them
correspondence related to it,
2. the Consumer's bank account number which will be used for the refund, incl
if such a circumstance occurs,
3. description of the problem and identification data of the Consumer.
4. If the complaint concerns Goods that are an item, for consideration
complaint by the Seller, the Consumer is obliged to deliver or send the complained product
Goods to the Seller's address, at his expense.
5. The Seller recognizes complaints within 14 days from the date of notification.
6. The Seller will inform the Consumer about how to resolve the received complaint
electronically or by regular mail, depending on the will of the Consumer or applied by
method of filing a complaint.
7. If the complaint concerns Goods that are subject to complaint after recognition
sent to the Consumer, the Seller will deliver or send the Goods to the address at his own expense
Consumer.
8. Refund in connection with a complaint will be made using the transfer method
bank account or postal order, in accordance with the Consumer's will.
§9. Out-of-court handling of complaints and pursuing claims
1. The consumer has the option of using the following extrajudicial methods
considering complaints and pursuing claims: 1. submitting an application for resolution of the dispute
arising from the concluded Sales Agreement to a permanent consumer arbitration court
operating at the Trade Inspection, whose address can be determined due to its jurisdiction
using the website of the Office of Competition and Consumer Protection, run under
URL address https://www.uokik.gov.pl/wazne_adresy.php#faq596,
2. submitting an application to initiate mediation proceedings in an amicable matter
ending the dispute between the Consumer and the Seller to the voivodeship inspector of the Inspection
Handlowa, the address of which, due to its nature, can be determined via the website
Office of Competition and Consumer Protection, located at URL
https://www.uokik.gov.pl/wazne_adresy.php#faq595,
3. using the help of a district or municipal consumer ombudsman or organization
social, whose statutory tasks include consumer protection,
4. submitting a complaint via the EU ODR online platform, available at
URL http://ec.europa.eu/consumers/odr/, in accordance with the regulation of the European Parliament
and Council (EU) No. 524/2013 of 21 May 2013 on the online resolution system
consumer disputes and amendments to Regulation (EC) No 2006/2004 and the Directive
2009/22/EC.
2. Detailed information on the procedure for out-of-court complaint handling i
pursuing claims and the rules of access to these procedures are available at the offices and at
websites of the entities listed in point 1.
3. List of entities and institutions that carry out tasks related to out-of-court proceedings
resolving consumer disputes and detailed information on this subject,
can be found on the website of the Office of Competition and Consumer Protection, available at:
URL address https://www.uokik.gov.pl.
§10. Withdrawal from the contract
1. A Customer who is a Consumer or an Entrepreneur with consumer rights may do so without
giving a reason, withdraw from the contract, including the Sales contract, within 14 days
subject to the standards specified in the instruction on withdrawal from the contract, which constitutes
annex to the Regulations.
2. The right to withdraw from the contract does not include, among others: in relation to the Sales contract: 1.
Goods that deteriorate quickly or have a short shelf life,
2. Goods delivered in a sealed package, which cannot be opened after opening the package
may be returned for health protection or hygiene reasons, if
the packaging was opened after delivery,
3. Goods which, due to their nature, remain inseparable after delivery
connected to other things.
3. In other cases, you may withdraw from the contract by submitting a statement to the Seller
on withdrawal from the contract. The declaration can be submitted on the form, the template of which is
annex to the Regulations.
4. Immediately, but no later than within 14 days from the date on which the Customer withdrew from
contract, he is obliged to return the Goods to the Seller or hand them over to an authorized person
by the Seller. To meet the deadline, it is enough to return the Goods before its expiry.
This provision does not apply if the Seller has proposed that
he will collect the Goods himself.
5. The Customer is responsible for any resulting reduction in the value of the Goods
using it beyond what is necessary to establish its nature, characteristics and
functioning of the Goods.
6. In the event of withdrawal from the contract, it is considered null and void. If the Customer submitted
declaration of withdrawal from the contract before the Seller accepted his offer, the offer ceases
bind.
§11. Data and cookie processing
1. Information on the conditions of personal data processing can be found in the Privacy Policy
and Store cookies.
2. Information about the cookies used can be found in the Privacy and Cookies Policy
Store.
§12. License terms
1. The Seller grants a free license to Customers using the Store
for your own personal use and to enable the use of the Store, with
compliance with these terms and conditions.
2. Name of the Store, graphic design of the Store, structure of the Store, Store, source code or
compiled Store, websites used to operate the Store and all documents
developed by the Seller in connection with making the Store available, including
related works, including the Terms and Conditions and other documents or messages sent in connection
with the provision of services, constitute works within the meaning of copyright provisions.
The Seller does not transfer any proprietary rights to the Store to the Customer
works constituting part thereof, or the power to grant permits in the subject matter
disposal of economic copyrights to these works or the Store and use
them, as well as to exercise other dependent rights not reserved in the terms and conditions
licensing.
3. The right to use the Store and related works applies to the following
fields of use: saving and retrieving in the memory of a telecommunications device in
place and time of your choosing and accessed and displayed via your device
telecommunications at a place and time of your choosing.
4. The Customer may not: rent, lease or resell the works or any part thereof, as
also create derivative works based on them, make changes to the works, delete them
any proprietary rights or copyright information that may appear in the area
works, use works for purposes violating applicable law
universal or ethical and moral norms.
5. The license is unlimited in time, unlimited in territory and non-exclusive, a
applies to the entire Store and related works. The seller retains
exclusive rights to decide about maintaining the integrity of the Store.
6. By publishing any content in the Store, in particular: comments or opinions, the Customer provides
to the Seller free of charge, unlimited in time, unlimited in territory and
non-exclusive license for their use in the following fields of use:
publication on the Store's website, saving and retrieving in the device's memory
telecommunications at a place and time of your choosing, access and display a
via a telecommunications device at a place and time of your choosing, z
retaining the right to grant sublicenses referred to in the points above, in order to
enabling Customers to use the Store.
7. The Customer acknowledges that delivery to or for the Store is prohibited
through, content: 1. unlawful,
2. that may mislead other customers,
3. violating the personal rights of Customers, the Seller or third parties,
4. generally considered offensive, vulgar or violating good manners, incl
in particular: pornographic content, content promoting drug use or
excessive alcohol consumption, content inciting racism, xenophobia or spreading
hatred.
8. The Seller is entitled to remove or moderate content that violates the provisions
Regulations.
§13. Validity and amendment of the regulations
1. The Regulations enter into force within 3 days from the date of their publication on the website
the Store's website.
2. Changes to the Regulations may occur due to changes in applicable law
the subject of providing the Services, as well as due to technical or organizational changes,
regarding services provided by the Seller.
3. The Regulations are amended by publishing their new content on the website
Store.
4. The amendment to the Regulations does not apply to Sales contracts concluded before the date of its amendment.
5. Information about changes to the Regulations is published on the Store's website,
within 3 days before the date of entry into force of its new wording.
6. The Seller sends information about changes to the Regulations electronically, if necessary
binding the parties to a contract concluded for an indefinite period.
§14. Final Provisions
1. The meaning of terms written with a capital letter is consistent with the explanations provided in this section
describing the definitions used in the Regulations.
2. The Seller is not responsible for: 1. interruptions in proper functioning
Store and improper provision of Services caused by force majeure in relation to Customers
who are not consumers,
2. interruptions in the proper functioning of the Store and improper performance of Services for
Customers who are not Consumers, caused by technical activities or reasons
on the part of the entities through which the Seller provides Services,
3. benefits lost by Customers who are not Consumers.
3. If it is not possible to amicably resolve the dispute between the Seller and
A Customer who is not a Consumer or a Consumer who does not reside in the territory
the Republic of Poland in circumstances where such a possibility is permitted by its provisions
national law, the court having jurisdiction over the seat shall be deemed competent to resolve the matter
Seller.
4. In relation to Customers who are not Consumers or to Consumers
not residing in the territory of the Republic of Poland, if the provisions thereof
national law allows for such a possibility as the law applicable to the performance of the contract
concluded with the Seller and resolving any disputes related thereto, the law shall apply
Polish Republic.
5. The provisions of the Regulations are not intended to exclude or limit the rights of the Customer
Consumer, arising from the provisions of generally applicable local law.
The consumer cannot waive them.
6. In relation to contracts concluded with the Seller, in the event of non-compliance of the Regulations with
provisions of law generally applicable in the Consumer's country, the provisions of law shall apply
generally applicable in the Consumer's country.
7. If the provisions of the Regulations turn out to be invalid or ineffective,
This circumstance does not affect the validity and effectiveness of the remaining provisions of the Regulations.
Instead of invalid or ineffective provisions, the standard will apply
corresponding to what the parties have agreed or what they would have agreed had they entered into one
provision in the Regulations.
§15. Definitions used in the regulations
A client is a natural person, a legal person or an organizational unit without personality
legal entity to which the provisions of generally applicable law grant capacity
legal entity that concludes an agreement for the provision of the Service with the Seller.
The Customer Account is a panel enabling the management of Customer orders via
Store, provided registration and login.
A consumer is a customer who is a natural person and concludes a contract for unrelated purposes
directly with his business or professional activity.
The shopping cart is a functionality of the Store that allows you to complete orders for Goods
Customer.
A parcel locker is an automatic locker or postal terminal used to collect parcels from
Goods.
An entrepreneur with consumer rights is a customer who is an entrepreneur and makes a purchase
ordering Goods related to his business activity, but not
of a professional nature for him, in accordance with applicable law
resulting in particular from the subject of his business activity
pursuant to the provisions on the Central Registration and Information on Economic Activity, in accordance with
with applicable law.
A carrier is an entity providing Goods Delivery services in cooperation with
Seller.
The Regulations are these contractual terms and conditions, the subject of which is the provision of Services by road
electronically by the Seller to the Customers, via the Store.
Store is a store run by the Seller via the website available
on the Internet at the URL: sklep.baywood.pl
The seller is Bayrone Spółka z ograniczoną odpowiedzialnością with its registered office in
Mysłowice (41-400) at ul. Oświęcimska 54, entered into the National Register of Entrepreneurs
Court Register under KRS number: 0000883184, NIP: 2220919120 and REGON:
388138166, being the service provider, administrator and owner of the Store. With the Seller
you can contact us by phone: 573 010 500 and by e-mail:
kontakt@baywood.plk
Sales is the Service of selling Goods provided by the Seller to the Customer, which
the item constitutes the Seller's obligation to transfer ownership of the Goods to the Customer
their release and the Customer's obligation to collect the Goods and pay the Seller the specified amount
prices.
Goods are items presented in the Store area by the Seller for the purpose of Sale.
A service is a service provided by the Seller to the Customer on the basis of a concluded contract
between the parties via the Store. The contract is concluded within
an organized system for concluding distance contracts, without simultaneous physical presence
pages.
INFORMATION REGARDING THE EXERCISE OF THE LAW
WITHDRAWAL FROM THE CONTRACT
INSTRUCTION ON WITHDRAWAL FROM THE CONTRACT
Provisions contained in this instruction regarding the right to withdraw from the contract
by Consumers applies to a natural person concluding a contract
directly related to its business activity, when the content of this contract indicates that it is not
For this person, it has a professional nature, resulting in particular from the subject matter
business activity conducted by her, made available pursuant to the provisions of
Central Registration and Information on Business.
You have the right to withdraw from the contract concluded in our Store within 14 days
giving any reason, except for the cases indicated in the "exclusion" section
right to withdraw from the contract. The deadline for withdrawal from the contract expires after 14 days
day:
1. 1. for a contract under which the entrepreneur delivers goods while being obliged to
transfer of its ownership - from the consumer taking possession of the goods or
a third party other than the carrier indicated by him, and in the case of a contract which:
a. includes multiple goods that are delivered separately, in batches or in parts - from
taking possession of the last goods, batches or parts thereof,
2. b. consists in the regular delivery of goods for a specified period of time - from taking over
possession of the first of the goods;”
2. in which you came into possession of the goods or in which a third party other than the carrier
and the person indicated by you came into possession of the item - in the case of a binding contract
to transfer ownership of things (e.g. sales contract, delivery contract or contract for specific work
being a movable item),
3. concluding a contract - in the case of contracts for the provision of services.
To meet the deadline for withdrawal from the contract, it is enough for you to send the information
regarding the exercise of your right to withdraw from the contract before its expiry
deadline to withdraw from the contract.
To exercise your right to withdraw from the contract, you must inform us: Bayrone Sp.
z o. o., ul. Oświęcimska 54, 41-400 Mysłowice, e-mail: kontakt@baywood.pl, about your decision to
withdrawal from this contract by an unambiguous statement (e.g. a letter
sent by post or e-mail).
When withdrawing from the contract, you can use the model withdrawal form,
however, this is not mandatory. The form template is attached to the regulations
providing services electronically within the Store.
EFFECTS OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from this contract, we will return to you all received from
Your payments, including the costs of delivering the goods (excluding additional costs
resulting from your chosen delivery method other than the cheapest standard delivery method
delivery method offered by us), immediately and in any event no later than
14 days from the day on which we were informed about your decision to exercise the right
withdrawal from this contract.
We will refund your payment using the same payment methods used by
The country used in the original transaction, unless you have expressly agreed otherwise
solution; in any case, you will not incur any fees in connection with this refund.
We may withhold the refund until we receive the goods or until such time
providing us with proof of sending it back, depending on which event occurs
before.
If you have received items in connection with the contract, please return the item or give it to us
to the address of Bayrone Sp. z o. o., ul. Oświęcimska 54, 41-400 Mysłowice, immediately and at any time
in any event, no later than 14 days from the day on which you informed us of your withdrawal
this agreement. The deadline is met if you return the item before the deadline expires
14 days.
Please be advised that you will have to bear the direct costs of returning the items. Height
these costs are estimated at a maximum of approximately PLN 25.00.
You are only responsible for any reduction in the value of the item resulting from its use
other way than was necessary to establish the nature, characteristics and functioning of the thing.
EXCLUSION OF THE RIGHT TO WITHDRAW FROM THE CONTRACT
The right to withdraw from a contract concluded off-premises or remotely
the consumer is entitled to in relation to contracts:
1. in which the subject of the service is an item that deteriorates quickly or has a short lifespan
expiry date;
2. in which the subject of the service is an item delivered in a sealed package,
which cannot be returned after opening the packaging due to health protection or other reasons
hygiene reasons, if the packaging has been opened after delivery;
3. in which the subject of the service are things that, after delivery, due to their
character, become inextricably linked with other things.
SAMPLE WITHDRAWAL FORM
(this form should be completed and returned only if you wish to withdraw from the contract)
Addressee: Bayrone Sp. z o. o., ul. Oświęcimska 54, 41-400 Mysłowice | kontakt@baywood.pl
I/We(*) hereby inform(*) about my/our withdrawal from the sales contract
the following things(*)/for the provision of the following service(*):
How to refund your payment:
Date of conclusion of contract(*)/acceptance(*):
First name and last name:
Address:
Signature:
(only if the form is sent in paper version)
Date:
(*) Delete as appropriate.
COMPLAINT FORM
(this form can be completed and returned if you wish to file a complaint)
Addressee: Bayrone Sp. z o. o., ul. Oświęcimska 54, 41-400 Mysłowice
Customer's name and surname:
Customer address:
Customer's telephone number:
Customer's e-mail address:
Order number:
As contact details that will be used to respond to complaints and follow up
correspondence related to it, I indicate:
Postal address:
e-mail adress:
The complaint concerns:
sales agreement of __________ of goods:
contracts for the provision of another service:
other:
Date of determining the cause of the complaint:
Description of the problem:
Complaint request:
free repair
exchange of goods for new ones
reducing the price of the goods by the amount of _____
withdrawal from the contract
Bank account number for refund:
Declaration in case of acting as an entrepreneur with consumer rights:
I declare that the concluded sales contract was directly related to the business conducted by
business activity, but it does not have a professional character for me,
resulting in particular from the subject of my activities
economic activity pursuant to the provisions on the Central Registration and Information on Business
Economic. As proof, I list below the PKD for my business activity,
published in CEIDG:
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
PKD No. ____________________ Description: ______________________
Date:
Signature of the submitter:
(only if the form is sent in paper version)
Information clause for people registering on the website
1. The administrator of your personal data is Bayrone sp. z o. o. with its registered office at ul.
Oświęcimska 54, 41-400 Mysłowice. Contact with the Administrator is possible at:
email address: kontakt@baywood.pl or by phone at +48 502 377 855.
2. The Administrator has appointed a Data Protection Inspector, who can be contacted at:
email address: m.ryzop@dpag.pl
3. The administrator processes your personal data in order to:
1. accepting orders and implementing the sales contract pursuant to Art. 6
paragraph 1 letter b GDPR,
2. ongoing communication on matters related to placed orders, incl
including their confirmation and information about their status pursuant to Art. 6 section 1
lit. b GDPR,
3. enabling registration and operation of the User Account created in
within the Store and providing other functionalities via
Store, as part of the service contract concluded with the User
electronically pursuant to Art. 6 section 1 letter b GDPR,
4. considering complaints related to the concluded contract for the provision of services
electronically pursuant to Art. 6 section 1 letter b GDPR
5. considering and pursuing claims, defending against claims, as well as in
purposes of implementing extrajudicial methods of dealing with complaints and
pursuing claims, which constitutes a legitimate interest
Administrator pursuant to Art. 6 section 1 letter f GDPR
6. sending commercial information electronically in the form of a Newsletter -
if a specific person has given separate consent to receiving information
commercial electronic means, pursuant to Art. 6 section 1 letter a GDPR
7. saving data in the form of cookies, collecting data from the website
online Store and mobile version of the Store (if this information constitutes
personal data) - if a specific person has given separate consent to this
pursuant to art. 6 section 1 letter a GDPR
8. implementation of legal requirements regarding tax regulations and
accounting, in particular specified in the provisions of the Act of 11
March 2004 on tax on goods and services (VAT), Act of 15
February 1992 on corporate income tax and the Act of
September 29, 1994 on accounting pursuant to Art. 6 section 1 letter c GDPR,
4. The obtained personal data will be stored by the Administrator for a period of time
implementation of concluded Sales Agreements and until their correct settlement, and also
for the period of provision of the Store's services (to Users) for the duration of the contracts
for the provision of services electronically, and also:
1. until the limitation period for potential claims arising from contracts expires
indicated above,
2. for the duration of the performance of obligations arising from legal provisions, in
in particular in the field of tax and accounting regulations, e.g.
obligations related to storing documentation in accordance with
requirements of art. 74 of the Act of 29 September 1994 on Accounting,
3. for the period necessary to be documented by the Administrator before
public administration bodies, including the supervisory body
protection of personal data, correctness of fulfillment of legal obligations
resting on it,
4. for archiving purposes, when it concerns ongoing history
correspondence and responses to submitted inquiries
(not directly related to concluded contracts) – for no longer period
than 3 years from obtaining the data,
5. for direct marketing purposes - for the duration of the contract
provision of services electronically (Users) and over time
implementation of sales contracts or time to raise an objection
data processing for this purpose,
6. until consent to data processing is withdrawn or it becomes obsolete -
if data processing takes place with the consent given by a specific person
person.
5. Providing data is within the scope of the implementation of the sales contract, account registration and
considering complaints is necessary for the implementation of the process, in other cases
In such cases, providing data is voluntary.
6. If the Administrator processes personal data with the consent given
by the User, each person has the right to withdraw at any time
consent to the processing of your data without affecting legal compliance
processing of this data that took place before the consent was withdrawn.
7. The personal data obtained will be transferred to processing entities that
provide services to Bayrone sp. z o. o. in the field of technical support
Administrator in running, maintaining and developing the Store and activities
marketing and sales.
8. Your personal data will not be transferred outside the European Economic Area.
In connection with the processing of data by Bayrone sp. z o. o., each person whose data
we process has the right to:
1. request access to your data,
2. obtain a copy of your data,
3. rectification of your data,
4. transfer your data,
5. request deletion or restriction of processing of your data,
6. object to the processing of your data,
7. submit a complaint to the President of the Office for Personal Data Protection, which:
is the President of the Office for Personal Data Protection, based at ul.
Stawki 2, 00-193 Warsaw.
9. In connection with the processing of data by Bayrone sp. z o. o. your personal data
will not be subject to profiling or automated decisions.